Discrimination in reference services: A critical review of “Are virtual reference services color blind?”
Here is a review of Pnina Shachaf and Sarah Horowitz’ 2006 article “Are virtual reference services color blind?“. It is an unobtrusive study of e-mail reference which purports to discover discrimination against Arabs and African-Americans based on the names appended to e-mail queries.
While I found the study very interesting, I also thought it was […]